Hello, I'm part of the Lemonade TM team.
No matter how professional my job is, my first day of work is always tense.
Everything is strange, so what do new people need to know? While the hospitality is great, we've seen that it's more important to create an environment where you can get a feel for the atmosphere.
Lemonade's Talent Management (TM) team has introduced and operated the "Onboarding Program".
This is a task that introduces existing employees to avoid any awkwardness of a new working environment, this is sometimes taken for granted.
The TM team and the department leads work together. For me, it's important to continue to prepare new employees for their new job, and I hold on to my desire to be a partner to help each other grow.
When you first go to work, you will receive an online boarding manual with the above title.
On the day of the on-boarding training, you will be met with a schedule as shown below. From 10:00 to 17:00, you'll be receiving on-boarding training. Below is an overview of the events in the on-boarding program last November.
· 10:00 to 11:00 Opening
· 11:00 to 12:00 Introduction of company business direction (CEO Tina Seo)
· 12:00 to 13:00 Delicious lunch with team lead
· 13:00 to 15:00 Introduction to each business unit and their lead
· 15:00 to 17:00 Quiz / Work Program Practice
· 17:00 Closing
When I try to explain the history of lemonade one morning, the schedule seems a little tight (there are many breaks with rice cake, and we have fun with quiz games.) In fact, it doesn't always work on this schedule. In line with the business environment at that time, on-boarding education has changed and evolved from time to time! However, we think it will be enough to show the atmosphere of lemonade-on-boarding education, so we will introduce this November's training as a sample.
1. Opening
Whenever I joined a new company I felt the first part was awkward and could be a bit cold, so in the first hour, we had the opportunity to get to know each other a little bit. Right, 'self-introduction' time!
Not just self introductions, but like a foreign language education company. I write on paper what I want foreign language I'm interested in, what hobbies I used to do and now missing, and what I want to do in Lemonade in the future. We do this instead of the boring and engaging question-and-answer style that often comes to mind when you think of 'self-introduction'. We receive healthy feedback that we've been able to look back on ourselves by organizing what we want to see in our future and our motivation.
Before I come to Lemonade, I'll tell you where and what I've done, and what future I want to do with lemonade.
I'm naturally focused and communicative about the stories of experienced people who have hobbies like me and have worked in companies I've always watched with interest.
Introduction to the company's business direction
New employees who have learned very little about each other will also have time to understand Lemonade. The most talked about person in Lemonade is Tina, the CEO. From the company's launch to the current day, we will share Lemonade's history and story of forming a new business team and becoming an independent, back to becoming part of Day One Company, and finally forming Lemonade, as it is today.We'll share the story of our success so far, and where we're going in the future. Of course, there is also Q&A where you can ask more information about Lemonade's direction, mission and vision, and ask Tina directly.
Above is Tina, who's introducing Lemonade to new employees.
And finally... lunch!
Looks delicious
Newcomers will have lunch together with the leads in charge of each business.
If you look at the letters alone, you might think it's a series of solemn and tense events, but in fact it isn't. As you dine with the delightful team leaders, you can learn what other teams besides ours are doing and what the team's leaders are like.
Each business unit's lead
The next session
After lunch, we took a short break and new arrivals listened to the TM team's pre-arranged coffee and tea, along with each business lead from Lemonade.
'I'm not sure I'm new,' and 'I didn't do it in my previous job...' This is a lecture given by each team leader to help you understand the work environment you will be working in.
Fast One Lead Jinny who cooked up a storm
Emilia gave a pleasant lecture on the city with a unique talk.
The presentations of the fast-thinking team that creates the adult English speaking education brand are shared, it might seem a bit difficult, but it was not, 'AARRR', 'Unit Economics', 'Data driven Thinking', and 'How to Communicate'.
Wendy, the marketing team lead who has given you a boring and difficult data reading method at the eye level of new users.
Haley, the English business lead that has created rapport with new students and employees alike through smooth communication
It's an obvious point but anyone who has has worked with a new organization, such as a startup, knows that work varies from day to day. With that in mind, it's not just one-sided training. There's questions and quizzes throughout so you can focus. Of course, it is a bit of a random bag so we also offer a little gift.
Random bag! (Note: not garbage bag)
You usually have a bias when you're in the education industry. For example, you might think that it's difficult to make changes and it's going to be hard. Lemonade was born to change the perception of such a relationship, and I wanted to tell you that we are quickly challenging traditional ideas based on data, recalling failures and successes, and responding quickly to situational changes.
Due to the nature of startups, it is a non-working law to get stuck into your work as soon as you join.
During the training, you'll have a little more time to learn about lemonade with our very own 'Quiz Time'.
Both extroverted and introverted new members liked the quiz, soon enough they were like, "Jeongdaaaab!" It's time to shout!
We can't tell you which quiz you're going to be in for (as it's a surprise), but with a simple common sense quiz, you can inject it throughout the morning, or maybe the afternoon. If you work hard together, you'll be given a variety of items as gifts. Such as lip balm, hand cream / fragrances etc.
Sometimes you'll find some tough and exhilarating problems.
Take a ride through the atmosphere and practice lemonade's work program. You can take your laptop with you, upload your vacation pictures, and charge for your personal expenses. An indispensable messenger from Lemonade! You'll also experience the features of Slack. We're also creating synchronous slack channels.
Complete your day with an all-day on-boarding program. We also receive feedback from surveys that ask you what you liked about the many lectures and exercises you participated in over the day, and what improvements we can make. In particular, this survey response is like the TM team's self-supporting course. When feedback such as encouragement, support, and praise comes out, I feel so humbled but I shrug my shoulders, and work out where improvement is needed.
[Praise the on-boarding program]
"It was a great opportunity to get to know the company, the people who joined us, and the work of each team!"
"It was so informative to know the most important points in my work, but also to make it easier to know what difficulties I might face."
"It was great and I was very pleased that the company shows commitment to working with us very closely, and identifying and improving the inconveniences of the current in-house infrastructure."
"It was a time when our vision and goals for the company were synced-up."
[Improvements for the on-boarding program]
"I think we're more immersed in the vision going forward, but at the same time, if we had detailed some of the failures of the content the company was trying to do."
"It helped me a lot, but my back hurt a little bit."
"Overall, I felt like I was taking a class"
This has been a review of the on-boarding program in November 2020. Next time, I hope to be able to share stories of more new employees. Until then, farewell!